Genesis Connected Services provides connected car services, such as remote control, safety, vehicle maintenance, and navigation guidance, via the latest IT and communication technologies. Experience smart safe driving with Genesis Connected Services. Once subscribed, you can use the following services for free within a fixed period. For more information about the complimentary service period, visit the Genesis website (http://www.genesis.com).
Service
Description
Remote controls
Controlling the engine and the climate control system
Locking or unlocking the doors
Locating your vehicle (car finder)
Checking your vehicle's condition
Safety and security
Automatic notification of airbag deployment
SOS emergency assistance
Anti-theft tracking
Anti-theft alarm notification
Valet mode
Vehicle maintenance
Vehicle diagnosis
Monthly report
Genesis Connected Services notices
Navigation guidance
Genesis Connected Services guidance
Location sharing
Automatic location sharing
Server-based voice recognition
Note
Depending on the vehicle model or specifications, displayed screens may vary.
Depending on conditions, such as the vehicle type, the system type, or the subscribed service package, available services may vary.
Services may be modified, added, or deleted according to changes in the company′s policies.
Displayed screens may change after an app update.
Service limitations
Because the Genesis Connected Services is provided via mobile networks, use of the service may be restricted depending on the mobile network status. Check the network signal icon () at the top line of the screen to see if the network signal strength is adequate.
Note
It is recommended to use the service when the network signal icon has more than four signal bars.
Depending on the mobile network status, the use of the Genesis Connected Services may be affected in the following places:
In a building or tunnel
In a mountain or dense forest
On a road close to cliffs
In an area with a lot of high buildings
On a highway or a road under an overpass
Out of a service area based on the mobile network service provider′s coverage policy
The service may be unavailable or the use of the service may be restricted in the following situations. The company is not responsible for problems arising from a service provided or not provided in the situations:
When the mobile network service provider stops or delays the mobile network service. Due to physical limitations in the mobile network or changes in the service provider's business or policy, the service may be delayed, suspended, or unavailable. The company is not responsible for these situations.
When you are out of a mobile network service area
When the use of the service is suspended due to unpaid service charges
When the Genesis Connected Services terminal or vehicle is arbitrarily repaired or the terminal is detached and reattached
When power supply to a Genesis Connected Services terminal is interrupted due to battery discharge, severe impact to the vehicle, a natural disaster, or other circumstance
When signal reception is poor due to an error in GPS satellites or interference or when you are in an area where radio signals are not recognized
When the commercial use of GPS satellites becomes unavailable, including charging
When a problem occurs due to the careless use of remote control services
When a normal service provision is not possible due to maintenance, replacement, or breakdown of the service center's system, a natural disaster, a state of national emergency, equipment failure, service congestion, or other circumstance
Some services, such as remote climate system control, remote door lock/unlock, car finder, anti-theft tracking, and anti-theft alarm notification, will be available only for 96 hours consecutively, because the engine stops to ensure stable power supply to the vehicle.
Depending on the company's conditions, services in Genesis Connected Services may be modified, added, or deleted.
For more information, refer to the Genesis Connected Services terms and conditions in the Genesis website.
Activating the service
Only a vehicle owner or a person approved by the vehicle owner can activate Genesis Connected Services.
Subscribe the service by using one of the following methods:
Via the Genesis Connected Services app
Via the Genesis Connected Services settings menu in the vehicle
Note
Corporate customers can subscribe to the service only via the Genesis Connected Services settings menu in the vehicle.
Creating your Genesis account via the smartphone app
Note
When subscribing to the service, you need to verify yourself.
Displayed screens may change after an app update.
1
Download and install the Genesis Connected Services app.
If you have signed up for the Genesis website and Genesis Connected Services (Home to Car), you can log in using your existing account information.
3
Read the terms of use, check the boxes, and press 동의.
4
Complete the authentication by following the on-screen instructions.
5
Enter your account information.
6
Enter your password and press 설정하기.
Note
This password will be used for remote control.
Activating the service via the smartphone app
Note
Displayed screens may change after an app update.
1
To activate your vehicle, press 등록하기.
2
Select the vehicle model to activate and press 확인.
3
Read the terms of use, check the boxes, and press 동의.
4
Select the registered vehicle model and press 차량 이용하기.
Activating the service via the system
Caution
Do not stop the engine while the activation is in progress. Doing so may cause a system malfunction.
1
On the All Menus screen, press Connected Services>Connected Settings>Activate Genesis Connected Service.
2
Follow the on-screen instructions to complete activation.
Note
When activating the service, you must enter a verification code. For individual customers, the code will be sent to the phone number registered on the sale contract of the vehicle.
For more information about subscribing to Genesis Connected Services, visit the Genesis website (http://www.genesis.com).
Changing or canceling your subscription
If you want to change your information or cancel your subscription, contact the Genesis Connected Services Center (080-700-6000).
Note
You may need to provide proof of identity.
If you no longer use the Genesis Connected Services for any reason, such as due to sale, transfer, lease termination, or rental return, be sure to cancel your subscription and reset the system. Genesis Connected Services are not canceled automatically.
Free offers will not be applied to a new subscription due to a changed contractor or owner.
The work hours for changes and cancellation at the Genesis Connected Service Center are from 08:30 to 18:00 on weekdays. (Closed on Saturdays, Sundays, and holidays)
Note
) at the top line of the screen to see if the network signal strength is adequate.
Caution