Genesis Connected Services

Safety and security services

You can use various safety and security services upon a traffic accident or emergency situation.

Automatic notification of airbag deployment

When any airbag is deployed due to a traffic accident, an airbag status signal is sent to the Genesis Connected Services Emergency Response Center for quick assistance.

As soon as any airbag is deployed, it is automatically reported and you are connected to the concierge who can help you contact the emergency center or your insurance company for assistance.

Note

Automatic answering mode is activated to allow you to answer even in inconvenient conditions. Automatic answering mode is deactivated as soon as the vehicle is turned off or the concierge closes the service.
The service is unavailable when the system is not working properly due to modification, detachment, breakage, or poor maintenance.
The service may not be available when power is not supplied due to damage to the battery caused by excessive shock from an accident.
The service is not available in an accident without airbag deployment in the following circumstances:

Rear impact collision
Side impact collision with no side airbag
Oblique impact collision (when the vehicle collides with another car at an angle on the front)
Vehicle overturn or turnover, or other reasons

When you install any external devices such as a remote starter, the airbag deployment signal may be transmitted when there is no accident. Be careful when attaching or using an external device.

SOS emergency assistance

During an emergency, you can get quick assistance by calling emergency number, such as 112, 119, or your insurance company, through the Genesis Connected Services Emergency Response Center.

Making an emergency call from the vehicle

Press the [SOS] button in the vehicle.

You will be connected to a response specialist.

Note

When you request the response specialist to make an emergency call to a number like 119 or 112 to report an emergency, you are connected to the emergency number via a three-way call.
When you are connected to an emergency number, automatic answering mode is activated to allow you to answer even in inconvenient conditions. Automatic answering mode is deactivated as soon as the vehicle is turned off or the concierge closes the service.
Depending on the vehicle model or specifications, the button’s location and layout may vary.

To end the emergency call, press the [SOS] button again.

Making an emergency call with your mobile phone

Dial to contact the Genesis Connected Services Center (080-700-6000).

Press 2(request for subscriber service) > 1(request for safety and security services) > Genesis Connected Services number + $.

Available emergency assistances

Service	Description
Emergency response	Use the emergency response service when the vehicle cannot move due to a traffic accident or natural disaster. Additional charges may apply depending on the service difficulty and the time consumed.
Emergency towing	Use the emergency towing service when the vehicle cannot move due to a malfunction or traffic accident. Towing up to 10 km is free and towing more than 10 km will require extra charges.
Emergency fueling	Use the emergency fueling service when the vehicle cannot move due to a fuel shortage. You can get a maximum of 3 L gasoline or diesel for free. For LPG vehicles, the emergency towing service will be provided instead.
Battery charging	Use the battery charing service for free when the vehicle battery has been discharged. Battery replacement will require extra charges.
Door unlock service	Use the door unlock service when you lose the key or the doors are locked with the key inside. The trunk (tailgate) unlock service will require extra charges.
Tire replacement	When a tire is damaged, use this service to replace it with the spare tire on the vehicle. Replacing it with a new tire will require extra charges. If there is no spare tire or multiple tires are damaged, on-the-spot replacement is impossible so the emergency towing service will be provided instead.
Emergency road service	Use the emergency road service for free for a malfunction that can be repaired on the spot. Component repair or replacement requires an additional payment.

Note

For convenience services that are not urgent, such as making inquiries or route guidance, use the concierge service.
These services are not available for vehicles that are not subscribed to Genesis Connected Services.
In places where the emergency road service is prohibited by relevant laws, such as highways, motorways, or bridges, the emergency towing service is provided for safety.
In case of towing, fueling, battery charging, door unlock, and tire replacement services, you can receive the services from either your insurance or affiliate company. For other issues, including warranty repair, emergency road service will be provided. The service details depend on the warranty and sale contract of your vehicle.
When your license number, insurance company, or contact number has changed, report your updated information immediately to the Genesis Connected Services Center (080-700-6000) for quick assistance upon emergency.

Anti-theft tracking

The anti-theft tracking service supports quickly finding the location of your stolen vehicle through the Genesis Connected Services Center in cooperation with the police. The Genesis Connected Services Emergency Response Center provides the police with the vehicle’s location and route for efficient and fast tracking.

Using the anti-theft tracking service

To request the anti-theft tracking service, contact the Genesis Connected Services Center (080-700-6000) and follow the ARS instructions.

After completing the identification process, the anti-theft tracking service will be provided in cooperation with the police.

Note

This service is available only for Genesis Connected Services subscribers, so you must complete the identification process.
To prevent invasions of privacy and service abuse, you can only use this service when the vehicle has been reported as stolen to the police.
In order to protect your personal and location information, the vehicle information is only provided when requested by the police.

Anti-theft alarm notification

When the anti-theft alarm sounds, the alarm signal is automatically reported to the Genesis Connected Services Center and a text message is sent to the registered mobile phone.

When an anti-theft alarm activates, the emergency lights blink and the alarm sounds.

Note

The anti-theft alarm activates when you attempt to open a door, hood, or trunk (tailgate) without using the smart key or remote control key after locking the doors with the smart key or remote control key.
You can use the anti-theft alarm service only when the vehicle’s anti-theft alarm system is activated.
This service is unavailable for vehicles without the anti-theft alarm system.
Depending on the vehicle model, you can activate or deactivate the anti-theft alarm system by using the primary or secondary key.