FAQ

Q

How can I update the map?

A

You can download the latest map data to a USB device and use the device to update the map. ▶  See Navigation Update site, "Wireless update."

Q

Guidance is made by bypassing the route or the speed camera alerts are late.

A

Select another route after setting the route options. On the map screen, press ▶ Route ▶ Route Options to change the settings and resume navigation. ▶  See "Changing the route search option."

When the system is not updated, update the software and map and then perform search again. ▶  See Navigation Update site,"Wireless update."

Q

Which functions can I use via Bluetooth?

A

You can use the hands-free call function with a mobile phone connected. You can also play music after connecting an audio device such as MP3 player or mobile phone. ▶  See "Making a call via Bluetooth," "Playing music via Bluetooth."

Q

How can I register a Bluetooth device?

A

On the All Menus screen, press Setup ▶ Device Connections ▶ Device Connections ▶ Add New. From the Bluetooth device to be connected, search for the vehicle system and register it. Use the Bluetooth device to enter or approve the authentication number displayed on the system. Then the device is added to the list of Bluetooth devices in the system and automatically connected to the system. ▶  See "Connecting a Bluetooth device."

Q

I bought a new mobile phone and want to replace my old phone with the new one to connect the system. How can I register the new phone to the system?

A

An additional device can be registered in the same way as in registration of a new device. You can register up to 6 devices in the list of Bluetooth devices. To delete a previously registered device, press Delete Device(s) from the list of Bluetooth devices, select the device to delete, and then press Delete. ▶  See "Deleting a registered device."

Q

How can I access the list of contacts while using a Bluetooth phone?

A

Approve access to the contacts when connecting your mobile phone to the system via Bluetooth. The list of contacts on the phone is downloaded to the system. To see the downloaded list of contacts, press the Call button on the steering wheel and press on the call screen. You can search for a contact and make a call to the contact, or add the contact to the favorites. ▶  See "Dialing from the contacts."

Q

I turned on the radio while driving but I heard no sound but noise.

A

Depending on the location, obstacles may cause reception to deteriorate.

Radio reception rate may also drop when an on-glass antenna is mounted on the rear window and the window is tinted with metallic window films.

Q

Which functions are available with GENESIS Connected Services?

A

To ensure pleasant and comfortable driving,GENESIS Connected Services provides various functions such as safety functions, vehicle care functions, and route guidance service. ▶ See "GENESIS Connected Services."

Q

How can I subscribe to the GENESIS Connected Services?

A

You can subscribe to the service and activate your user account by visiting a GENESIS Connected Services Center, or website or by using the GENESIS Connected Services Settings menu from the vehicle. To subscribe to GENESIS Connected Services via the vehicle system, display the All Menus screen, press Connected Services ▶ Connected Services Settings ▶ Activate Service, and then follow the displayed instructions. ▶ See "Subscribing to the service."

When you encounter an error or failure during subscription and account activation, contact the GENESIS Connected Services Center at 844-340-9741.

Q

The system does not operate properly. What shall I do?

A

Inspect the system after referring to Troubleshooting Guide. ▶  See "Solutions."

When the system failure persists after inspection, press and hold the Reset button to reset the system.

If the problem persists, contact your authorized Genesis dealer.