Reference

Troubleshooting

Problem: The power does not turn on.

  • Possible Cause : The fuse is disconnected.

  • Countermeasure:

    • Replace with a suitable fuse.

    • If the fuse is disconnected again, please contact your dealer.

  • Possible Cause : Device is not properly connected.

  • Countermeasure: Check to see that the device has been properly connected.

Problem: The system does not play.

  • Possible Cause : The vehicle battery is low.

  • Countermeasure: Charge the battery if the problem persists, contact your point of purchase or service center.

Problem: The video colour/tone quality is low.

  • Possible Cause : The brightness level is not set properly.

  • Countermeasure: Properly adjust the brightness level through display setup.

Problem: Sound does not work.

  • Possible Cause : The volume level is set to the lowest level.

  • Countermeasure: Adjust the volume level.

  • Possible Cause : The connection is not proper.

  • Countermeasure: Check to see that the device has been properly connected.

  • Possible Cause : The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.

  • Countermeasure: The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.

Problem: The sound or video quality is low.

  • Possible Cause : Vibration is occurring from where the conversion switch has been installed.

  • Countermeasure: The sound may be short circuited and the video distorted if the device vibrates.

Problem: The USB does not work.

  • Possible Cause : USB memory is damaged.

  • Countermeasure: Please use after formatting the USB into FAT 16/32, exFAT, NTFS format.

  • Possible Cause: USB memory has been contaminated.

  • Countermeasure: Remove any foreign substances on the contact surface of the USB memory and infotainment system.

  • Possible Cause: A separately purchased USB HUB is being used.

  • Countermeasure: Directly connect the USB memory with the infotainment system on the vehicle.

  • Possible Cause: A USB extension cable is being used.

  • Countermeasure: Directly connect the USB memory with the infotainment system on the vehicle.

  • Possible Cause : A USB which is not a Metal Cover Type USB Memory is being used.

  • Countermeasure: Use standard USB Memory.

  • Possible Cause : An HDD type, CF, SD Memory is being used.

  • Countermeasure: Use standard USB Memory.

  • Possible Cause : There are no music files which can be played.

  • Countermeasure: Only MP3, WMA file formats are supported. Please use only the supported music file formats.