Reference

Before you think the product is defective

  1. Errors which occur during the operation or installation of the device may be mistaken as a malfunction of the actual device.

  2. If you are having problems with the device, try the suggestions listed below.

  3. If the problems persist, contact your dealer.

Problem: There are small red, blue, or green dots on the screen.

Possible Cause : Because the LCD is manufactured with technology requiring high point density, a pixel or lighting deficiency may occur within 0.01% of total pixels.

Problem: The sound or image is not working.

Possible Cause:

  • Has the Switch for the vehicle been turned to ACC or ON?

  • Has the SYSTEM been turned OFF?

Problem: The screen is being displayed but sound is not working.

Possible Cause:

  • Has the volume been set to a low level?

  • Has the volume been muted?

Problem: When the power is turned on, the corners of the screen are dark.

Possible Cause:

  • The display appearing somewhat dark after prolonged periods of use is normal with LCD panels. It is not a malfunction.

  • If the screen is very dark, contact your nearest dealer for assistance.

Problem: Sound is working from only one speaker.

Possible Cause : Are the positions of Fader or Balance sound controls adjusted to only one side?

Problem: The external device is not working.

Possible Cause : Is the external device connected with a standard connector cable?

Problem: When turning power on, the most recent mode screen is not displayed.

Possible Cause:

  • Within modes that play files by reading external sources, such as USB or Bluetooth® streaming mode, the most recently played mode screen prior to turning off power may not properly load.

  • If there is no the corresponding device is not connected, the mode operated prior to the most recent mode will operate.

  • If the previous mode still cannot be properly played, the mode operated prior to that will operate.