Response to failure symptoms
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Mode |
Symptoms |
Details of measure |
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Common points |
It does not operate normally. |
Long press [MAP] and [SETUP] on the head unit for 5 seconds to reset the system. |
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The audio is not played. |
Control the volume. |
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The screen is dark. |
Adjust the brightness. |
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The control of brightness is set at a dark level. |
Adjust the brightness. |
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Voice and audio are not played. |
Please check the starter switch of a car is on "ACC" or "ON". |
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When the power is on, the corner of the screen seems dark. |
The use of LCD panel fluorescent tube for a long time makes itself seem darker over time due to the nature of fluorescent tube and it is not a failure. |
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iPod |
iPod is connected but it is not recognized. |
If the firmware version of iPod is not updated, use it after updating the firmware version using iTunes. |
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If since the iPod device is down itself, it is not recognized, please use it after resetting and reconnecting iPod. |
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USB |
The USB is not played. |
When a USB memory is damaged, please use it after formatting with FAT 12/16/32. |
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If the USB memory is contaminated with foreign substances, please remove them in the contact surfaces between USB memory and infotainment port. |
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When a separate USB HUB purchased on the market is used, please use USB memory by directly connecting to a infotainment port of a car. |
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When USB extension cables are used, please use them by directly connecting USB memory to a infotainment port of a car. |
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If it something else is used other than a standard product, a Metal Cover Type USB memory, please use a standard product USB memory. |
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When HDD type, CF and SD memories are used, please use a standard USB memory. |
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When there are no playable video clip, music and image files, please use a sound source of a file format that can be supported. |
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DMB |
It displays that the signal is weak and the image remains stopped. |
Please change the channel. |
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Some images are broken or unclear. |
Please stay out of the space between buildings and the deep forest of a mountain. |
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It displays a pop-up showing that you cannot watch the screen during driving. |
Please use it after shifting the gear into P. |
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The channel name of the menu and actual broadcasting are different |
Please change the broadcasts received |
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PHONE |
Transmission and reception of a call is poor and the call is disconnected. In certain areas, the transmission and reception volume is breaking up or not heard. |
Use it after a little while or move to other place to use it. |
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Bluetooth |
Bluetooth phone cannot be connected in a head unit. |
When the mobile phone screen is on a specific screen, it changes the phone screen as a main screen. |
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Bluetooth outgoing calls are not made. |
When the mobile phone screen is on a specific screen, it changes the phone screen as a main screen. |
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When playing music in Bluetooth phone, it is not played. |
If the head unit is not in the playable condition of Bluetooth music, it changes the condition of a head unit as the playable condition of Bluetooth music |
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Bluetooth music is not played. |
There is no music in a mobile phone. Please download music with your mobile phone. |
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Autonomous Navigation System(NAVI) |
It does not display your current location. |
Please stop your car after moving to a place with no barrier. |
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After confirming GPS satellite reception, please move to a place with no barrier. |
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If GPS satellite arrangement is bad, it causes great errors and does not update its location. So, please wait for the arrangement to be in a good location. |
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Audio guide is not made even if you are around the destination or waypoint s. |
Please verify the volume setting |
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It displays the message that there is a problem in verifying the current location. |
When the message keeps appearing, please call our service center. |
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There are large residuals in the current location. |
Please wait for a barrier to be removed or for GPS satellite arrangement to be in a good location. |
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It does not display the current location on the road. |
If speed and direction becomes stable, it is automatically normalized. |