Genesis carpay
Before using Genesis carpay
What is Genesis carpay?
This is a new simple payment service from Genesis, which allows refueling and parking affiliate stores to conveniently pay without real cards through the navigation screen.
Regarding Wireless Signal Transmission and Reception
Genesis Carpay communicates with Genesis Carpay System using the mobile communication network so that the service can be limited depending the environment of mobile communication network operated by the mobile communication service provider.
Check the icon () at the top status bar for the radio transmission/reception condition.
When the antenna bars indicating the radio condition are 4 or more, the condition is optimal to use Genesis Carpay system.
Some impacts to the service connection and/or the transmission/reception of wireless data can be expected at the following locations:
- In tunnels
- Mountain areas or heavily forested roads
- Roads closes to cliffs
- Building concentrated area
- Roads passing under highway or overpasses
- Insides of buildings
- Shaded areas due to the service provider's policy on the network coverage
Genesis carpay menu
The Genesis carpay function is available after a user sign up for a service.
Sign-up for the service is available in the Genesis carpay app.
- Press [G-CARPAY] on the home screen.
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- A user can check the EV charging stations and parking lot where the Genesis carpay is available and set it as the destination.
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How to pay for Genesis carpay
Pay for charging stations
When you arrive at a EV charging stations where Genesis CarPay is available, pay with CarPay.
- Set affiliated EV charging stations as destinations. When you arrive at the EV charging stations, a pop-up is displayed. Press [Yes].
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- Select the amount/recharge amount, payment card, and points to use. Press [Pay].
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- Press [CARPAY] on the charger screen and enter the 4 digits after the vehicle number.
- Start charging after selecting the order history from the displayed list.
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Parking fee payment
Pay with CarPay at the parking lot where Genesis CarPay is available
Park in the parking lot where Genesis carpay is available.
When entering an affiliated parking lot, the information on the affiliated stores such as basic/extra charge will be provided.
- When the vehicle start is on, a payment pop-up appears. Press [Yes].
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- Checks parking rates and select payment cards and points/discounts. Press [Pay].
- After payment is confirmed at the settlement office, the car will be automatically exited.
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Guide on using Genesis carpay
The images displayed on the app may differ from actual ones.
Service activation
Download the Genesis carpay app and sign up for the service in the order below.
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- Search the Genesis carpay in the Apple app store and the Google play store and continue downloading.
- Run the application to enter the sign-up instruction screen.
- Proceed with Genesis account member sign-up and email login.
- Follow the instructions in the application to sign up for the service.
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Select payment vehicle
Select a payment vehicle to pay with Genesis carpay.
Only one payment vehicle can be selected at a time, for security reasons, the Genesis carpay service is only available on vehicles that have been selected for payment.
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Register payment card
Register the payment card to pay with Genesis carpay.
User can register user's credit/check card in user's name.
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Register and set up membership
To use and accumulate membership points for payment, membership must be registered in the Genesis carpay app and membership by used place must be set.
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If a user does not set the points by used place, the user cannot use/accumulate the membership points when paying with Genesis carpay. |
Check payment details
Use reports
To more intuitively check the details of payments made with Genesis carpay, a use report is provided.
Select [User reports] on the Genesis carpay app and check it.
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Use details
A user can check the payment details with Genesis carpay in more detail.
Press [Menu] > [Use details] on the Genesis carpay app.
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Other general inquiries
Any inquiry on Genesis carpay subscription is consulted on website or Genesis carpay center. (1899-3335)
- Using the website
Genesis website (genesis.com) > Customer support
- Using phone calls
Call Genesis carpay center (1899-3335) and then follow the ARS guide.