Response to failure symptoms

Mode	Symptoms	Details of measure
Common	It does not operate normally.	You can initiate(reset) or reset. A pin or clip is recommended to use to press "RESET" button on the AVN system.
	The audio is not played.	Adjust the volume.
	The screen is dark.	Adjust the brightness.
	The control of brightness is set at a dark level.	Adjust the brightness.
	Voice and audio are not played.	Please check the starter switch of a car is on "ACC" or "ON".
	When the power is on, the corner of the screen seems dark.	The use of LCD panel fluorescent tube for a long time makes itself seem darker over time due to the nature of fluorescent tube and it is not a failure.
	In case of inserting a disc in a high temperature, the device may eject the disc automatically.	This is not a failure, but is a temporary scene may occur when the vehicle's interior temperature is high by being exposed under direct sunlight during the summer season. When the device normally operates after the vehicle's interior temperature is lowered by opening the window or starting the air conditioner, insert the disc.
	The disc is not played.	If no disc has been inserted. Insert a disc. If the disc is inserted upside down, insert the disc having the media recorded side facing downward.
		If a unplayable disc is inserted, insert a playable genuine product disc.
		If a DVD with a unplayable regional code is inserted, use a DVD with the regional code of 3 or ALL.
	The disc ejection is not working.	The ejection may fail even if a disc has been inserted when the AVN system is off or during the booting process. In this case, press Eject (B) button when DISC IN LED indicator is on after the AVN system has been booted.
iPod	iPod is connected but it is not recognized.	If the firmware of iPod hasn’t been updated, update the firmware using iTunes before use.
iPod	iPod is connected but it is not recognized.	If an iPod is not recognized due to its own system down, reset the iPod and connect to use.
USB	The USB is not played.	If a USB memory is damaged, use the memory after formatting in FAT 16/32, exFAT, NTFS.
		If the USB memory is contaminated with foreign substances, please remove them in the contact surfaces between USB memory and multimedia port.
		Do not use a USB hub. Connect a USB memory directly to the infotainment terminal of the vehicle to use.
		Do not use an USB extension cable. Connect a USB memory directly to the infotainment terminal of the vehicle to use.
		Do not use any non-standard type (Metal Cover Type) of USB memory. Use a standard type of USB memory.
		Use a standard type of USB device for HDD, CF or SD memory.
		If no playable video, music or photo file is available, use an audio file in a playable format.
CD	Disc is not recognized.	Check the disc surface and insert the disc in the correct position.
CD	If a disc is inserted in a wrong position.	Press Eject (B) button and hold for 5 seconds.
DVD	The disc is not played.	Check the regional code.
	If a disc is inserted in a wrong position.	Press Eject (B) button and hold for 5 seconds.
	The subtitle is not displayed.	If the DVD does not include the subtitle, the subtitle is not displayed.
	The subtitle is not displayed.	If the subtitle language is set as ‘Off’, set with the desired language.
	The subtitle is not hidden.	If the DVD prohibits the Hide Subtitle, the subtitle is not hidden.
	The language of voice or subtitle is not switchable.	If the DVD in play contains only one language, switching the language is not available.
	The language of voice or subtitle is not switchable.	If the DVD prohibits switching the language, switching the language is not available.
DMB	It displays that the signal is weak and the image remains stopped.	Please change the channel.
	Some images are broken or unclear.	Please stay out of the space between buildings and the deep forest of a mountain.
	It displays a pop-up showing that you cannot watch the screen during driving.	Please use it after shifting the gear into P.
	The channel name of the menu and actual broadcasting are different	Please change the broadcasts received
PHONE	Transmission and reception of a call is poor and the call is disconnected. In certain areas, the transmission and reception volume is breaking up or not heard.	Use it a little later or at another place. Use it in another region.
Bluetooth	Bluetooth phone cannot be connected in a AVN system.	When the mobile phone screen is on a specific screen, it changes the phone screen as a main screen.
	Bluetooth outgoing calls are not made.	When the mobile phone screen is on a specific screen, it changes the phone screen as a main screen.
	When playing music in Bluetooth phone, it is not played.	If the AVN system is not in the playable condition of Bluetooth music, it changes the condition of a AVN system as the playable condition of Bluetooth music
	Bluetooth music is not played.	There is no music in a mobile phone. Download the music to the mobile phone. No music is registered in the play list of the phone. Please select music to play in your mobile phone.
Navigation	It does not display your current location.	Stop the vehicle after moved to a place without obstacle.
		After checking the GPS satellite reception, stop the vehicle after moved to a place without obstacle.
		If the GPS satellite positioning is poor, the error becomes to significant to upte the positioning. Wait until the GPS satellite position is corrected.
	Audio guide is not made even if you are around the destination or waypoints.	Check the volume setting.
	A message informing that there is an issue on the current location check is appeared.	If the message repeats, contact a service center.
	There are large residuals in the current location.	Wait until the obstacle disappears or the GPS satellite position is corrected.
	It does not display the current location on the road.	If speed and direction becomes stable, it is automatically normalized.